701 SELF-STUDY, NON CE: FIRST CONTACT: A THERAPISTS' FIRST PHONE CALL WITH A NEW CLIENT
SKU:
$12.10
$12.10
per item
Time: 22:39
Intermediate to Advanced
In this video you will listen to an entire conversation in Spanish on the phone between a new client and a skilled, confident therapist returning the call.
The therapist handles the following situations:
* Someone other than the client initially answers the phone. Therapist maintains confidentiality.
* Therapist answers the question, "Who is calling please?".
* Therapist introduces herself and explains that she is returning the call.
* Clients answers and Therapist determines the reason for client's call.
* Therapist understand client's explanation of a complex relationship problem.
* Therapist requests and receives clarification.
* Therapist gains agreement for attendance at the initial session.
* Therapist answers the question "Do you think you can help us with this problem?".
* Therapist negotiates the time and sets the appointment.
* Therapist describes office location and parking.
* Miscellaneous client and therapist vocabulary and statements.
Intermediate to Advanced
In this video you will listen to an entire conversation in Spanish on the phone between a new client and a skilled, confident therapist returning the call.
The therapist handles the following situations:
* Someone other than the client initially answers the phone. Therapist maintains confidentiality.
* Therapist answers the question, "Who is calling please?".
* Therapist introduces herself and explains that she is returning the call.
* Clients answers and Therapist determines the reason for client's call.
* Therapist understand client's explanation of a complex relationship problem.
* Therapist requests and receives clarification.
* Therapist gains agreement for attendance at the initial session.
* Therapist answers the question "Do you think you can help us with this problem?".
* Therapist negotiates the time and sets the appointment.
* Therapist describes office location and parking.
* Miscellaneous client and therapist vocabulary and statements.
