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701 SELF-STUDY, NON CE: FIRST CONTACT: A THERAPISTS' FIRST PHONE CALL WITH A NEW CLIENT

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Time: 22:39
Intermediate to Advanced

In this video you will listen to an entire conversation in Spanish on the phone between a new client and a skilled, confident therapist returning the call. 

The therapist handles the following situations:

* Someone other than the client initially answers the phone. Therapist maintains confidentiality.
* Therapist answers the question, "Who is calling please?".
* Therapist introduces herself and explains that she is returning the call.
* Clients answers and Therapist determines the reason for client's call.
* Therapist understand client's explanation of a complex relationship problem.
* Therapist requests and receives clarification.
* Therapist gains agreement for attendance at the initial session.
* Therapist answers the question "Do you think you can help us with this problem?".
* Therapist negotiates the time and sets the appointment.
* Therapist describes office location and parking.
* Miscellaneous client and therapist vocabulary and statements.



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DISCLAIMER: These modules reflect tried and true methods and best practices in many cases, but their effectiveness depends very much on a variety of circumstances outside the control of Spanish for Mental Health Professionals including without limitation the context of use, and the level of training of the user.  No particular result or success can be guaranteed, and Spanish for Mental Health Professionals disclaims all liability relating to any use of the modules by any user.  Materials are suitable for licensed mental health professionals; students, para professionals and pre-licensed therapists under the supervision of a licensed mental health professional only.